All returns and exchanges must be made within 14 (fourteen) days of the purchase date. Returns and exchanges can be made at either of our boutiques or arranged via email with a valid receipt.

If you would like to return or exchange a product via email, please contact us at hello@bathhousesoap.com with your receipt and/or order number. Our Customer Service team will provide a replacement product, store credit in the form of a discount code or gift card, or a refund, whichever you prefer.

We will do everything in our bubbly power to make you shine with happiness.

Fragrance is incredibly personal, and everyone's preferences are different. If you're unsure which fragrance to choose, we offer Scent Cards so you can explore our scents before making a purchase. 

Please refer to our Return Policy for more information.

Points expire 1 year after your last earning date. After 1 year of inactivity on your account, your points will expire. 

For example: You earn 500 points on January 1st, 2023. These points will expire on January 1st, 2024 unless you earn more points (perks, purchase, birthday, etc.). In that case, let's say you earned 300 more points on December 31, 2023, making your total now 800 points. These 800 points would have a new expiration date of December 31, 2024. 

As long as you're active and earn points within the year period, you will get to keep all of your points!

Coupons/Discount Codes (via Bathhouse Rewards):

All coupons and discount codes generated via Bathhouse Rewards have an expiration date. You can find the expiration on each reward in your widget by clicking on it. 

Our tiers are based on a calendar milestone, meaning that when you achieve your tier, you will remain in that tier for the rest of the current year and the following calendar year. You will have to re-qualify for each subsequent year's tier(s).

For example: If you earn enough points to reach a specific tier in November 2023, you will enjoy the benefits of that tier for the rest of 2023 and all of 2024. During 2024, you'll have to earn enough points to re-qualify for the same tier in 2025. If you do not, your tier will be recalculated based on the points you have earned during that calendar year (January–December).

Starting on January 1, 2025, tiers will be recalculated based on what you earn in 2024. Points needed to stay in the tiers during 2025 are as follows:

• Lather Lover (0–1,199)
• Steeping Beauty (1,200)
• Clawfoot Connoisseur (2,500)

Again, you have from January 1, 2024, to December 31, 2024, to earn points to qualify for your 2025 tier. You only have to earn the points, not keep them. Feel free to spend points whenever you like; your account knows that you earned them! You don't have to hoard your points to reach the total needed to qualify for a tier; you only have to earn them.

For example: If you are a Steeping Beauty tier member through the end of 2024, but you do not earn 1,200 more points during 2024, you will be bumped back down to Lather Lover starting in 2025. (But no worries, you can earn points and bump yourself back up!) The same applies to Clawfoot Connoisseur; if you do not earn 2,500 points in 2024, you will be bumped back down to Lather Lover in 2025.

To redeem points in our boutiques, you must first be a Bathhouse Rewards member. Signing up is super easy! Simply visit our website, click the gold “Bathhouse Rewards” button in the bottom-right corner, and sign up with your email address. (You'll receive 250 points for signing up!)

Once you're a member, you can redeem your points online in increments of 50 points ($1 off) or in our boutiques in increments of 250 points ($5 off).

When checking out, please let us know you're a rewards member and provide the email address associated with your account (we'll try to remind you!). This allows us to apply any eligible rewards to your order and ensures you earn points for your purchase, too!

This is totally possible! The only catch is that you'll need to activate your Bathhouse Rewards account through our website; we can't activate your account for you in our boutiques.

You can absolutely shop in-store and THEN sign up for rewards online afterward, but you'll need to use the same email address for both. When making an in-store purchase, be sure to provide the email address you plan to use for your rewards account (if you don't already have one).

Afterward, simply visit our website and activate your Bathhouse Rewards account using that same email address. Once your account is activated, points from any in-store purchases made on or after March 9, 2023* will automatically appear in your account.

Please note that you won't be able to redeem points until your account is activated.

*Only purchases associated with your chosen email address will appear in your rewards account.

Unfortunately, due to the way our website platform is set up, our website and boutiques can only accept one discount code per transaction.

For example, if you have a FREE SHIPPING code and a $ OFF code, these cannot be combined. You'll need to choose one and save the other for another purchase.

If you're using a discount code that reduces your order subtotal, please remember that our free shipping offer applies to orders of $75 or more after discounts have been applied and before taxes.

Absolutely! Please contact us at hello@bathhousesoap.com, and we'll be happy to assist you with this.

Entry rewards are only awarded the first time you enter a VIP tier. If you lose points due to a partial refund or other circumstances and drop out of that tier, you will not receive the entry rewards again if you re-enter it.

To receive birthday points, customers must enter their birthday in their Bathhouse Rewards account at least 30 days in advance.

All points earned from fully refunded, canceled, or voided orders will be deducted from your points balance.

Do I earn points when purchasing a gift card?

When you purchase a gift card, you will not earn points for that purchase. Instead, points are earned by the recipient when they use the gift card.

Do I earn points when using a gift card?

Yes. Points are awarded when a gift card is redeemed toward a purchase, not when the gift card is initially purchased. This prevents points from being awarded twice during the gift card purchase and redemption process.

We do our best to prepare orders for shipment within 1–3 business days (Monday–Thursday). Please note that processing time is separate from USPS transit time. For more information about delivery estimates and shipping options, please see our Shipping Policy.

Shipping costs are calculated automatically at checkout based on your package's weight and delivery destination. Bathhouse Soapery does not set or customize shipping rates.

We offer free shipping on U.S. orders with a subtotal of $75 or more after discounts and before taxes.

If applying a discount code brings your subtotal below $75, you'll need to add more items to your cart to qualify for free shipping.

Free shipping is available for U.S. orders only.

Unfortunately, we cannot change a shipping address once an order has been placed. If our shipping software flags an issue with your address, we may contact you to verify it. Bathhouse Soapery is not responsible for packages shipped to an incorrect address provided at checkout. Please double-check your shipping information before placing your order.

Unfortunately, payment methods cannot be changed once an order has been placed.

Unfortunately, we cannot add items to an order once it has been placed. You're welcome to place a separate order, but we're unable to combine orders or shipping charges.

If you'd prefer to cancel your original order and place a new one, please contact us by phone or email before your order ships. Orders that have already shipped cannot be canceled.

We appreciate your understanding!

After placing your order, you'll receive a confirmation by email or text (depending on the contact information provided at checkout) with a link to track your package.

If your package hasn't moved or appears to be delayed, please contact the shipping carrier directly for more information. Once your package leaves our facility, we're unable to make changes to its shipment details. 

If you believe your package has been lost, please contact us at hello@bathhousesoap.com for assistance.

If your order arrives with a missing or incorrect item, please contact us at hello@bathhousesoap.com. Our team will be happy to help resolve the issue. Thank you for your patience!

If you haven't received your confirmation email, please check your spam or junk folder, as our emails may occasionally be filtered there.

If you still can't find it, contact us at hello@bathhousesoap.com or give us a call, and we'll be happy to resend it. Please double-check your email address and phone number at checkout to ensure you receive your order updates.

If your order arrives damaged, please email us at hello@bathhousesoap.com with photos of the shipping box and its contents. Please keep all original packaging, including the shipping box and packing materials, until you've heard back from our team.

Gift cards are excluded from discounts due to platform limitations. If your order contains a gift card, your discount code will only apply to eligible items.

Unfortunately, only one discount code can be applied per order. For example, a free shipping code cannot be combined with a dollar-off discount code.

Please note that to qualify for free shipping on orders of $75 or more, your subtotal must meet the $75 minimum after discounts have been applied and before taxes are calculated.

Once you've added your items to your cart, click “Checkout” to proceed.

At checkout, enter your discount or gift card code in the designated field and click “Apply.” On mobile devices, you may need to expand your order summary to find this field.

If your gift card doesn't cover the full order total, you can pay the remaining balance using another accepted payment method.

Yes! Bathhouse Soapery gift cards can be redeemed both online and at our boutiques.

If your gift card was purchased before March 2020, you may experience issues redeeming it due to changes in our gift card system. If you need assistance, please contact us at hello@bathhousesoap.com.

Our gift cards are delivered electronically. After purchasing, you'll receive an order confirmation email followed by a separate email containing your gift card.

You can forward the gift card email to your recipient or print it to give as a gift. No physical gift card will be shipped.

No. Since gift cards are delivered digitally, their value does not count toward the $75 free shipping minimum. To qualify for free shipping, your order must contain at least $75 in physical products after discounts and before taxes.

Due to variations in jar and bottle sizes, our products are filled according to their labeled net weight rather than the container's total capacity. This means some containers may not appear completely full, but they still contain the correct amount of product.

As of February 22, 2023, we no longer offer custom scrub or bath salt blending at any of our locations due to changes in cosmetic regulations. Our scrubs and bath salts are now sold in individual fragrances. 

If you love mixing scents, we encourage you to purchase your favorites and experiment with your own combinations at home!

While our Cyber team does everything we can to ensure that our luscious bath bombs arrive to you in one whole piece, they are extremely fragile, and we cannot control how the post office handles them once they leave our Bubble Hub.

Most bath bombs arrive in perfect condition, but there are times when they can crack due to shipping and handling. We do not offer replacements for this item in most cases. Your bath bombs will still perform as intended, even if broken.

Some of the colorants we use are more potent than others. If any oils or residue are left in your shower or tub, these colors may stick to those oils and give the appearance of a stain. Rest assured, this can be cleaned with a Magic Eraser or cleaning solvent; simply clean the area as you would any soap scum.

We are not responsible for stains in tubs due to pre-existing cracks, scratches, unfinished areas, etc. that were present before using our products. As long as your tub and/or shower is properly sealed and in like-new condition, our products should not cause any problems or stains.