Free Shipping $75+ | hello@bathhousesoap.com

Bathhouse FAQ's | Frequently Asked Questions

FAQ's

UPDATE / TEMPORARY REFUND - EXCHANGE POLICY

Due to COVID-19 and the nature of our products -  All sales are final until further notice. 

We will reconvene the normal policy below once the state of affairs in our nation and world are safe and sound. Until the we are doing a bigger part to slow the spread.

Thank you for your patience and understanding. #washyourhands

We ship our packages via the United States Postal Service. We offer free shipping at a subtotal (after discounts) of $75.00+ USD for United States orders. While we do our very best to prepare your order for shipment within 3 business days (M-Th) from the date that the order was placed, we cannot guarantee a delivery date. All orders will have a processing time in our facility as well as a shipping time for USPS. (This does not apply to our gift cards — they are electronically delivered.)

The shipping time selected at checkout (First Class, Priority Mail, or Free Shipping) is for the Postal Service's transit time, not our processing time here in our cyber facility. (For example: When you select 2-day Priority Mail Shipping at checkout, that is only representative of USPS transit time; there will still be a 1-3 business day processing time before the package ships.) The Free Shipping option is still shipped USPS Priority Mail; we do not offer expedited shipping.

 ** Our Cyber facility is closed on Fridays, so keep in mind that our business days are only Monday - Thursday. **

Please note that it may take up to 3 business days to process your order in our Bubble Hub. (We will contact you if it looks like it will take longer!) Reminder: our facility processing is a separate entity from USPS. 

We also ship to Canada; we do not offer free shipping on these orders. 

Shipping costs are determined by both the weight of the package and the location to where it is being sent. We do not custom create shipping prices, they are automatically calculated at checkout.

We cannot edit an address once your order has been placed. If our shipping software has an issue with an address, we will give you a call to verify your address, but Bathhouse Soapery is not responsible for sending a package to an address that was incorrectly entered at checkout. Please take a moment to double-check and verify all shipping details before you submit your order.

No, payment details are final once your order has been placed.

You are welcome to place an additional order, but we cannot edit existing orders. We can only cancel (if the order has not been shipped.) To cancel an existing order that has not been shipped, please call or email us to request an order cancellation. Orders cannot be edited after the order has been placed. We are not able to combine orders or shipping charges for multiple orders due to heavy volume. We appreciate your support and patience.

Upon completing checkout, you will receive an email or text confirmation (if you entered an email and/or phone number at checkout) with a link to track your package.

Please reach out to the specific postal service for more information once your package has been shipped. Once a package leaves our facility, we cannot modify any details regarding your order. If your package appears lost, contact us at hello@bathhousesoap.com.

Please reach out to us by email at hello@bathhousesoap.com and our Cyber store will remedy the mistake. Thank you for your patience! 

Our email address (hello@bathhousesoap) is sometimes marked as spam with certain email servers. Please check your junk mail to see if your confirmation email is there. Contact us via email or by phone if you need your confirmation email to be resent. 

*Note: Please verify that your email address and/or phone number is correct before checkout. Our system cannot send emails to you if we have the wrong information.

Please send us an email with photos of the shipping box and inside contents to hello@bathhousesoap.com. Keep all original packaging until you hear from us, including the shipping box and packing materials.

Some items are not available for discount codes as they are discounted already: 

- Collection Boxes

- The Bathhouse Birthday Box

- The Art of Shaving Box

- Soaps & Kisses Box

Unfortunately, due to platform limitations, gift cards are not able to be discounted

Unfortunately, discount codes cannot be combined. Due to the limitations of our platform, only one discount code can be applied per transaction.

Click on your cart, then click the "Check Out" button on the bottom right and there will be a gift card/discount code box on the right of the screen under your itemized cart. Enter your code and click "apply." If you have a gift card amount that is smaller than your total amount, your remaining total will be shown. You can then enter your credit card information to pay for the remaining total. 

Our gift cards can now be used both in-store and online! If your gift card was purchased before March 2020, you may have difficulty using the code online and in-store as we have switched to a new gift card system. Please reach out to us at hello@bathhousesoap with any gift card difficulties.

Our online gift cards are sent electronically to you. Upon purchase, you will receive an initial confirmation email and then a second email containing your gift card. The second email can be printed or forwarded via email to the receiver of the gift.

Unfortunately, since our gift cards are delivered digitally, the gift card amount will not count towards the cart total for our free shipping perk. You will still have to have a cart minimum of $75 before adding any gift cards to receive free shipping for your order.

Due to differences in jar and bottle suppliers, we fill our containers according to net weight rather than volume.

To avoid leakage of the luscious oils that we include in our Lip Scrubs, we do leave a scoop-like indentation when filling in our soap kitchen. Rest assured, these are not samples and they have not been tampered with; we don't want to create a mess. 

While our Cyber team does everything that we can to ensure that our luscious bath bombs arrive to you in one whole piece, they are extremely fragile, and we cannot control how the post office handles them once they leave our Bubble Hub. 

Most bath bombs arrive in perfect condition, but there are times when they can crack due to shipment handling. We do not offer replacements of this item in most cases; Your bath bombs will still perform as intended, even if broken. Luscious skin awaits you.