FREE SHIPPING on orders $75+ | hello@bathhousesoap.com

Bathhouse FAQ's | Frequently Asked Questions

Bathhouse Frequently Asked Questions

FAQ's

** Holiday Processing Time Update: As of 12/15/22, our in-house processing time is currently 1-3 business days. Please consider this when purchasing. ** 

The times listed under Shipping Methods are transit time. Our in-house processing times are separate from the transit time and processing times vary due to the handmade nature of our products. We'll give you a jingle if we will not get your items out the door within 3 business days. Please consider processing & transit times. 

We cannot guarantee that your orders will be delivered by a certain date. Our facility processing time is a completely separate entity from shipping carrier's transit times. 

While we love to add some extra flair to packages that request gift wrapping or extra bags & bows, due to the volume of orders during the holidays, we cannot guarantee that we will be able to provide these extra services.

Due to our heavily increased holiday volume — we will not be custom-mixing any foaming body scrubs or soaking salts for online orders until December 26th. 

Items not eligible for the Gift2023 15% discount: 

  • Gift Cards
  • Bathhouse Scent Sample Cards
  • Soap Favors - 50 Count
  • The Bathhouse Classics Soap Collection Box
  • Bathhouse Holiday Favorites Box
  • Christmas Cheer Box
  • The Bathhouse Birthday Box
  • Collection Gift Sets ($60 each) — #bossbabe, Bathhouse Couture, Cloud, Gardenia, Goddess, Honey Pear, Honky Tonk Man, Hot Southern Mess, Milk, No. 9, Poppy, Steam

* These items are already offered at a discounted price.

You can, however, get all of our Mani & Pedi Sets, Lip Combos, and the Supreme Facial Set for an additional discount! These items ARE included in the sale! :)

During our BFCM22 sale, we are offering FREE shipping on all US orders. It will still give you the option to pay for "Priority Mail" Shipping. 

Our processing time is the same. We do not have the capability to rush your order. It will processed as quickly as possible, but we do experience high holiday volume. All orders will be processed in the order they come in. We ship all orders Priority Mail via USPS, but our processing time remains 7-10 business days. (Some orders may ship a little later, still within our window, due to the handcrafted nature of our products.)

If you paid for Priority Mail shipping instead of selecting free shipping during this sale, please reach out to us via email or phone and we will assist you!

Due to the nature of our products being hygienic, all sales are final.

If there is any manufacturing defect with your product(s), please report the defect to us within 30 days of purchase by contacting us at hello@bathhouseosap.com or by calling (501) 525-7627. Our Customer Service team will help you with your inquiry and upon confirmation of said defect, we will provide you with either a replacement product, store credit via discount code or gift card, or a refund, whichever you prefer. We will do everything in our bubbly power to make you shine with happiness.

Please refer to our Return Policy

Fragrance is extremely personal. Everyone has different preferences. If you are unsure about what fragrance you would like to try, we offer Scent Cards for purchase to smell before you buy. We don't accept returns on the basis that the fragrance is disliked. If there is a manufacturer's defect with your product, please reach out to us via email (hello@bathhousesoap.com) or by phone (501-525-7627) for us to help you further.Keep in mind that our products make great gifts and if you don't enjoy a particular product, passing it on as a gift is always a great option!

We ship our packages via the United States Postal Service. We offer free shipping at a subtotal (after discounts) of $75.00+ USD for United States orders. While we do our very best to prepare your order for shipment within 3 business days (M-Th) from the date that the order was placed, we cannot guarantee a delivery date. All orders will have a processing time in our facility as well as a shipping time for USPS. (This does not apply to our gift cards — they are electronically delivered.)

The shipping time selected at checkout (First Class, Priority Mail, or Free Shipping) is for the Postal Service's transit time, not our processing time here in our cyber facility. (For example: When you select 2-day Priority Mail Shipping at checkout, that is only representative of USPS transit time; there will still be a 1-3 business day processing time before the package ships.) The Free Shipping option is still shipped USPS Priority Mail; we do not offer expedited shipping.

 ** Our Cyber facility is closed on Fridays, so keep in mind that our business days are only Monday - Thursday. **

Please note that it may take up to 3 business days to process your order in our Bubble Hub. (We will contact you if it looks like it will take longer!) Reminder: our facility processing is a separate entity from USPS. 

We also ship to Canada; we do not offer free shipping on these orders. 

Shipping costs are determined by both the weight of the package and the location to where it is being sent. We do not custom create shipping prices, they are automatically calculated at checkout.

We cannot edit an address once your order has been placed. If our shipping software has an issue with an address, we will give you a call to verify your address, but Bathhouse Soapery is not responsible for sending a package to an address that was incorrectly entered at checkout. Please take a moment to double-check and verify all shipping details before you submit your order.

No, payment details are final once your order has been placed.

You are welcome to place an additional order, but we cannot edit existing orders. We can only cancel (if the order has not been shipped.) To cancel an existing order that has not been shipped, please call or email us to request an order cancellation. Orders cannot be edited after the order has been placed. We are not able to combine orders or shipping charges for multiple orders due to heavy volume. We appreciate your support and patience.

Upon completing checkout, you will receive an email or text confirmation (if you entered an email and/or phone number at checkout) with a link to track your package.

Please reach out to the specific postal service for more information once your package has been shipped. Once a package leaves our facility, we cannot modify any details regarding your order. If your package appears lost, contact us at hello@bathhousesoap.com.

Please reach out to us by email at hello@bathhousesoap.com and our Cyber store will remedy the mistake. Thank you for your patience! 

Our email address (hello@bathhousesoap) is sometimes marked as spam with certain email servers. Please check your junk mail to see if your confirmation email is there. Contact us via email or by phone if you need your confirmation email to be resent. 

*Note: Please verify that your email address and/or phone number is correct before checkout. Our system cannot send emails to you if we have the wrong information.

Please send us an email with photos of the shipping box and inside contents to hello@bathhousesoap.com. Keep all original packaging until you hear from us, including the shipping box and packing materials.

Some items are not available for discount codes as they are discounted already: 

- Collection Boxes

- The Bathhouse Birthday Box

- The Art of Shaving Box

- Soaps & Kisses Box

Unfortunately, due to platform limitations, gift cards are not able to be discounted

Unfortunately, discount codes cannot be combined. Due to the limitations of our platform, only one discount code can be applied per transaction.

Click on your cart, then click the "Check Out" button on the bottom right and there will be a gift card/discount code box on the right of the screen under your itemized cart. Enter your code and click "apply." If you have a gift card amount that is smaller than your total amount, your remaining total will be shown. You can then enter your credit card information to pay for the remaining total. 

Our gift cards can now be used both in-store and online! If your gift card was purchased before March 2020, you may have difficulty using the code online and in-store as we have switched to a new gift card system. Please reach out to us at hello@bathhousesoap with any gift card difficulties.

Our online gift cards are sent electronically to you. Upon purchase, you will receive an initial confirmation email and then a second email containing your gift card. The second email can be printed or forwarded via email to the receiver of the gift.

Unfortunately, since our gift cards are delivered digitally, the gift card amount will not count towards the cart total for our free shipping perk. You will still have to have a cart minimum of $75 before adding any gift cards to receive free shipping for your order.

Due to differences in jar and bottle suppliers, we fill our containers according to net weight rather than volume.

To avoid leakage of the luscious oils that we include in our Lip Scrubs, we do leave a scoop-like indentation when filling in our soap kitchen. Rest assured, these are not samples and they have not been tampered with; we don't want to create a mess. 

While our Cyber team does everything that we can to ensure that our luscious bath bombs arrive to you in one whole piece, they are extremely fragile, and we cannot control how the post office handles them once they leave our Bubble Hub. 

Most bath bombs arrive in perfect condition, but there are times when they can crack due to shipment handling. We do not offer replacements of this item in most cases; Your bath bombs will still perform as intended, even if broken. Luscious skin awaits you.

Some of the colorants we use are more potent than others. If any oils or residue are left in your shower or tub, these colors may stick to those oils and give the appearance of a stain. Rest assured, this will wipe out with a magic eraser or cleaning solvent; just clean as you would clean any soap scum. 

We are not responsible for any stains in tubs due to already existing cracks, scratches, unfinished areas, etc. that were present before using our products. As long as your tub and/or shower is sealed as it would be in a new condition, our products should not cause any problems or stains.